Delivery and returns
Shipping your package
Packages are generally shipped within 1 day of receipt of payment. They are sent via La Poste, Chronopost, Colissimo, Happy Post or Mondial Relay. (The shipments do not always have tracking).
Shipping costs (flat rate) include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them.
Box sizes are appropriate and your items are properly protected.
Preparation time: 24 working hours.
Average delivery times are:
France: 48 to 72 working hours at home - 3 to 5 working days at a relay point - (non-contractual indicative times)
Europe: 3 to 10 working days. (indicative non-contractual deadlines)
In accordance with the legal provisions, you have the possibility of exercising your right of withdrawal within 14 days of receipt of your order.
You must first request a return from customer service (firstname.lastname@example.org), who will send you the return address.
Return costs are the responsibility of the customer.
The products must be in their original packaging with all the elements without deterioration (unopened / unused).