Delivery and returns
Shipping your package
Packages are generally shipped within 1 to 5 days after receipt of payment ( this time may be extended in the event of high activity ). They are shipped via La Poste, Chronopost, DPD, Colissimo, UPS or Mondial Relay. (Sends do not always have tracking).
Shipping costs (flat rate) include preparation and packaging costs as well as postage. Preparation costs are fixed, while transport costs vary depending on the total weight of the package. We recommend consolidating all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each order.
The box dimensions are appropriate and your items are properly protected.
Preparation time : 1 to 5 working days, this time may be extended in the event of high activity.
Average transport time :
France: 48 hours to 72 hours working at home - 1 to 5 working days at a relay point - (non-contractual indicative deadlines)
Europe: 3 to 10 working days. (non-contractual indicative deadlines)
DELIVERY TIME = Preparation time + Transport time
FREE DPD customer service: 09 70 80 85 66
Concerning delivery to a relay point chosen at the time of purchase or provision at a relay point in the event of absence during delivery:
For any package that has not been collected by the customer at a relay point even though the customer has previously been informed of its availability by the carrier at the said relay point:
If the customer has informed us that he wishes to exercise his right of withdrawal before returning the package:
The total amount of the order will be refunded upon return of the package.
If the customer has not informed us that he wishes to exercise his right of withdrawal before returning the package:
These two solutions will be proposed:
1: The customer wishes a refund, in this case the refund of the order including shipping costs will be made less a fixed penalty of €10.
2: The customer wishes a new shipment, in this case a contribution to the shipping costs of €5 will be requested.
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Deadline for exercising the legal right of withdrawal
In accordance with article L. 121-21 of the French Consumer Code, the Buyer has a period of 14 (fourteen) days from the day of receipt of the package to exercise his legal right of withdrawal without having to give reasons. her decision.
Conditions for exercising the legal right of withdrawal
The Buyer must contact Jesenslebonheur.fr Customer Service within 14 (fourteen) days following receipt of the Order. In this case, the Buyer may in particular use the model withdrawal form ( Download the standard form ) (Appendix 1) and send it by email to the following address (serviceclient@jesenslebonheur.fr), or by post to this address Jesenslebonheur.fr 44 rue Georges Clémenceau 14130 Pont L’Evêque,
The Buyer undertakes, in accordance with article L.121-21-3 of the Consumer Code, to return the products concerned within a maximum period of 14 (fourteen) days from approval of the return of the service. customer. If the products are received after this 14-day period, no refund can be made.
Products excluded from the legal right of withdrawal
In accordance with article L.121-21-8 of the French Consumer Code, the right of withdrawal cannot be exercised for cosmetic items which have been opened / used / tested by the Buyer for hygiene reasons,
Return package
The return must be made via a tracked shipping method,
Return to Relay Point is not authorized,
Return costs will be the responsibility of the Buyer except in the event of lack of conformity of the products delivered,
Returned items must be sufficiently protected accompanied by the return slip ( Download the standard return slip ) (Appendix 2),
The return address is:
Jesenslebonheur.fr
44 rue Georges Clémenceau
14130 Pont L’Evêque
France
When exercising his right of withdrawal, the buyer is entitled to request a total or partial refund of his order, shipping costs being included only if the refund concerns the entire order.
Refund
Jesenslebonheur.fr will reimburse the returned items if they are consistent with the payment method used during the purchase within 7 days after receipt of the returned package,
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Appendix 1: Return form
For the attention of Jesenslebonheur.fr 44 rue Georges Clémenceau 14130 Pont L’Evêque France
Dear
I hereby notify you of my withdrawal from the contract relating to the sale of the product(s) below:
Ordered on:……………………
Received on:……………………
Order number :………………………………
Client name :……………………
Customer address:……………………
Item(s) (Name / reference / quantity)
1:...
2:...
Date : ……………………………
Client's signature :
It is stipulated that:
The costs of returning products are the responsibility of the consumer. And;
The following products cannot be subject to withdrawal:
-products that have been opened / used / tested or damaged by the customer;
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Appendix 2: Return slip
Order number:……………………
Client name :……………………
Date :…………………
RECIPIENT:
Jesenselebonheur.fr
44 rue Georges Clémenceau
14130 Pont L’Evêque
France
Item(s) / Reference Quantity Reason for return
1
2
3
4
5
6
7
8
9
10
Client's signature :
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