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General Conditions of sales – jesenslebonheur.fr

 

 

 

 

Last updated on 01/07/2018

 

 

Head office : Mr Simon Ludovic, 4 Avenue Vladimir Komarov, 76610 LE Havre

SIRET : 800 276 735 00027

Intra-Community VAT : FR95800276735

E-mail : serviceclient@jesenslebonheur.fr

 

 

These terms apply to a consumer who has full legal capacity. These conditions apply to all orders that you place on this site.

 

We do our best to satisfy you. On this site we present you all of the essential characteristics of the goods. We will be attentive to comments that you submit to us.

 

The features presented with pictures, descriptions, etc.... ) are derived from the information provided by the manufacturers.

 

1 The different steps for the conclusion of the contract online

 

1.1 Command

 

On the Internet : http://www.jesenslebonheur.fr

 

You make your selection by browsing through the pages of our site. Your selections are added to your cart when you click on "add this product to cart". At any time of your navigation on our site, you can validate your order by clicking on "validate my order".

 

1.2 Validation of the contract

 

When you click on "validate my order’, a confirmation message appears. It summarizes all of the products and options selected.

You should check in this order form the set of information transmitted, and in particular all the elements useful for the delivery (delivery address, code, phone...)

If you do not have to modify the form, then you need to be aware of these conditions. If you agree, you must check the box " I have read the general conditions of sale and I accept them without reservation."

To continue your order, you must click "pay my order".

After payment on a secure server ( see "payment"), an acknowledgement of receipt is displayed. It confirms the registration of your order and informs you that a confirmation e-mail message will be sent to you as soon as possible.

This confirmation only notifies you of the receipt of the said order and in no way represents the acceptance of your order.

A purchase contract is created when you confirm your order, so you have to make the payment in the shortest possible timeframe, if you wish to withdraw you must be informed before 14 days of withdrawal terms legal if you do not you will be required to pay the amounts due under the penalty of being taken care of by our legal department. Please note that in case of prepayment, the delivery only takes place when the total amount has been credited to our bank account and the condition of acceptance only starts at this stage.


The contractual language is French.

 

1.3 The technical means for identifying and correcting errors

At any time you have the faculty to identify and correct your mistakes commisses when entering your data. When you notice an error after the conclusion of the contract, you must contact us.

 

  1. The legal and contractual guarantees

 

2.1 legal Guarantees

 

In accordance with the legal provisions in force relating to the compliance with the contract, in matters of latent defects (available in annex 1 of these terms and conditions, click here) , we will refund, repair or exchange any product apparently defective, damaged or damaged or not corresponding to your order.

You must return them in the condition that you received them with all the elements.

We will refund you also for the full costs of return upon presentation of receipts.

 

2.2 Responsibility

 

We do our best to satisfy you. We are responsible for the proper execution of these general conditions, However, our liability can not be held liable as a result of a fortuitous event ,a force majeure event, unforeseeable and insurmountable fact of a third to the contract or due to non-compliance of the product to a foreign law in the case of delivery in a country other than France.

 

 

  1. Deadlines, charges, terms and conditions of delivery

 

3.1 Terms of delivery

 

We will deliver the products to the address indicated in the order form.

 

3.2 delivery Time

The time depends on the mode of delivery chosen a tentative date is notified but is not guaranteed in any case the delivery on the said date. However, everything will be implemented to comply with it.

In case of unavailability of the product ordered, we will inform you as soon as possible. We'll provide you with a product of equal quality, a refund or a voucher.

 

3.3 delivery Charges

 

The expenses of delivery are variable according to the mode of delivery chosen.

 

3.4 monitoring the delivery

 

A number of follow-ups of the package will be sent as soon as it sends it.

 

  1. The price

 

Prices are displayed inclusive of VAT, non-negotiable.

 

5. The terms of payment and means of securing

 

 

We collect your payment at the time of the order. However, you can cancel your order as long as it is not delivered to our carrier for shipment. Upon delivery of your order for shipment, an e-mail message informs you that it is shipped.

 

5.1 Means of payment

 

 

You have several payment methods to pay for your purchases on jesenslebonheur.fr

 

- is by bank cards : CB, Visa, MasterCard :

The payment may be made on the secure banking servers of our partners ( Paypal) or HIPAY. This implies that no banking information concerning you is transmitted via our site.

 - or by Paypal .

 

With PayPal your financial information is never communicated to jesenslebonheur.fr. In fact, PayPal encrypts and protects your information. You have the option to pay online by simply indicating your email address and your password.

With HIPAY your financial information is never communicated to jesenslebonheur.fr. In fact, HIPAY encrypts and protects your information.

The delivered goods remain the property of jesenslebonheur.fr until full payment of the agreed amount. No pledging, transfer as security, processing or modification is allowed before the transfer of property rights without the express permission of jesenslebonheur.fr.

 

 

6. Terms and conditions of exercise of the right of withdrawal

 

In accordance with the legal provisions, within 14 days after receipt of your product, you can exercise your right of withdrawal. You don't have to justify reasons nor to pay penalty. With the exception of shipping costs for the delivery, which took place + the return costs are at your charge, we will refund to you all sums remaining, at the latest within 30 days following your withdrawal. On our proposal, you can also opt for another means of refund. Products must be in their original packaging with their labels and with all the elements without deterioration.

 
 

7.The duration of the contract and the validity of the price .

 

The products remain the full property of jesenslebonheur.fr until full payment of the price.

 

Our price offers are only valid in the double limit of the validity period of the respective offer and available stocks.

 

Our offers of goods and prices are valid if they are online on the site at the date of the order

 

Article L. 121-18 of the French consumer code provides that "The term of validity of the offer and the price of that" must necessarily depicted in the contract offer.

 

 

8.Applicable law/ competent Court

 

These terms and conditions are subject to French law.

In the event of a dispute on the substance or on the shape, the French courts will be only competent

 

Article L. 111-2 of the consumer code provides that the terms and conditions of use must provide for ", if applicable, contractual clauses applicable on the applicable legislation and the competent jurisdiction"

 

 

9.Personal Information

 

9.1 DATA RETENTION

We will only retain your personal data only for the duration necessary to achieve the purposes for which we collected, including for purposes of meeting the legal requirements, accounting and reporting.

To determine the duration of the appropriate retention of personal data, we take into account the quantity, nature, and the confidentiality of personal data, the potential risk of harm resulting from the use or unauthorized disclosure of your personal data, the purposes for which we process such data and the potential to achieve these objectives by other means, as well as applicable legal requirements.

9.2 YOUR RIGHTS

You may inform us of any changes to your personal data, and in accordance with our obligations under the laws on data protection applicable, we will update or remove it accordingly.

Residents of the EEA : You can have the right to : request (a) access to personal data that we hold about you ; (b) request that we correct the personal data are inaccurate that we hold about you ; (c) request that we delete all the personal data that we hold about you ; (d) limiting the processing of personal data that we hold about you ; (e) to oppose the processing of personal data that we hold about you ; and/or (f) to receive all of the personal data that we hold about you or request that such personal information may be transferred to a different company.

We may ask you for additional information to confirm your identity and for security purposes, before you disclose the information that you ask.

To exercise your rights regarding your personal data, please contact serviceclient@jesenslebonheur.fr. We will process any request in accordance with any local laws and our policies and procedures. If you are based in the EEA, you have the right to lodge a complaint about the way in which we treat your personal data with the competent supervisory authority in your country.

 

9.3 How we use cookies and similar technologies

Lamaloli GmbH uses cookies and similar technologies, including web beacons, embedded scripts and electronic tags (collectively " cookies ", unless otherwise indicated) to offer the user an experience of use of the site effective.

Cookies are small text files that are sent to your computer when you visit a web site. They are widely used by web site owners to operate their sites, for example letting you navigate between pages efficiently, storing your preferences and improving your experience of a website.

A cookie file can contain information, such as a user id that the site uses to track the pages that you have visited. But the only personal data a cookie can contain is information that you provide personally. A cookie can't read data off your hard disk or cookie files created by other sites. Some parts of our website use cookies to track the browsing habits of users. We do this in order to determine the usefulness of information from our site to our users and to see to what point our navigational structure is effective to help the users to access this information. We do not link this information with data about individual users, nor share, nor sell them to third parties.

By using our website, you agree to our use of these cookies. If your browser settings are set as " Do not track ", we will not use cookies and tracking technologies. See section 9.5 below for more details on how you can disable cookies.

Here are a few additional things you need to know about our use of cookies :

you may encounter cookies from third-party service providers that we have allowed on our website to help us in various aspects of the operations and services of our web site.

you may also encounter cookies from third parties on certain pages of the web sites we do not control and that we have not authorized. For example, if you see a web page displayed as a link from our website, a cookie may be placed by that web page.

9.4 Cookies used on our web site

We use cookies for a variety of reasons, including to provide you with the service you have requested, to improve the performance of our website and analyze how it is used, and to improve your online experience, for example, by remembering your connection status and viewing preferences from a previous use of our web site. Our use of cookies is divided into three categories.

Strictly necessary Cookies : are required for the operation of our web site. These include for example cookies that enable you to connect to secure areas of our website, you move around the website and use its features, such as the shopping basket when making a purchase.

Performance Cookies : also known under the name of cookies, 'analytical'. These cookies allow us to recognise and count the number of visitors and to see how they move on the websites when they use them. For example, they allow us to know which pages are visited most and if visitors get error messages from web pages. All the information collected by these cookies is aggregated and therefore anonymous.

Cookies advertising and marketing : these cookies are used to send you advertising content and marketing tailored to your needs and to your areas of interest. They are also used to limit the number of broadcasts of the same advertisement and to measure the effectiveness of ad campaigns. They are usually placed by advertising networks with the permission of the operator of the site. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

We can modify our use of cookies over time, but it will be in general of the categories above. Please visit this page regularly to be informed of any changes.

9.5 Disabling cookies

You have the right to accept or refuse the cookies. If you do not wish to receive cookies, you can modify your browser so that it informs you when cookies are sent or refuse all cookies. You can also delete cookies that are already defined. If you wish to restrict or block web browser cookies set on your device, you can do this through your browser settings ; please refer to the help menu of your browser for more details. Please note that if you choose to decline cookies, this may impair certain features of our web site.

9.6 HOW ARE COLLECTED PERSONAL DATA

We may process the personal data that you provide to us as described below.

Communications through our Website : we collect personal data when you give it to us via our web Site. This includes situations in which you contact us via the channels listed on the page "Contact us" page of our Website and those similar that you choose to provide us with such information, including in the framework of the customer service.

Products or services that you request : when you ask us a product or service, we collect your personal data in order to process your request and contact you in addition to following a purchase.

Technologies or automated interactions. When you interact with our Website, we may automatically collect technical data about your device, your navigation actions and your habits. We collect this personal data by using cookies, server logs, and other similar technologies. Please consult our cookie policy for more information.

Third-party or publicly available sources. We may receive personal data about you from various third parties and public sources, for example technical service providers, payment and delivery.

The type of personal data we collect includes the identity data (including name and title), contact information (including postal address, email address and phone number), transaction data (details of the products and services that you have purchased from us) and profile data (including your interests, your preferences, your comments and responses to surveys).

9.7 PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA

We treat all personal data you provide to us to enable us to perform the contract that we are on the point of conclude or we have concluded with you, to ensure compliance with legal and regulatory requirements and local for the purposes of our legitimate business interests, including :

Allow us to carry out our obligations arising from any contracts and to provide you with information, products and services that you request from us ;

Allow us to respond to a request for information or other that you do when you contact us via our web Site, including the assistance of the customer service ;

Inform you about changes to our service ;

We allow you to send a notification or a corrective action regarding any of our products or services, if necessary ;

Better understand how you interact with our web Site, including its features and options, and we ensure that the content is presented in the most effective manner ; and

Provide you with information about other products and services that we offer and that are similar to those that you have already purchased, or on which you are informed and that we think may be of interest to you.

10.Requirements for the notification of product defects and damage due to transport


The obvious defects (if our own transport is used, same damage due to transport), deliveries, inappropriate, and deviations in quantity must be communicated to jesenslebonheur.fr by writing immediately, or at the latest within 2 days after receipt of the goods.

 

If this is not the case, the application of all warranty claims is excluded. The postmark is decisive for the observance of this time limit.

 

11.Severability Clause

If any of these general terms and conditions proves to be invalid unenforceable, the other terms and conditions of the GTC shall remain unaffected.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.