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General conditions of sale – jesenslebonheur.fr

Last updated on 01/04/2022

Head office: JSB COSMETIQUES - 44 RUE GEORGES CLEMENCEAU 14130 PONT L'EVEQUE

SIRET: 903189017

Intra-Community VAT: FR06903189017

Email: serviceclient@jesenslebonheur.fr

These conditions are intended for a consumer who has full legal capacity. These conditions apply to all orders you place on this site.

We do our best to satisfy you. On this site, we present all the essential characteristics of the goods. We will be attentive to the comments you send us.

The characteristics presented (photos, descriptions, etc.) are taken from information given by the manufacturers.

 

1 The different steps to follow for the conclusion of the online contract

1.1 Order

On the Internet: http://www.jesenslebonheur.fr

You make your selection by browsing the pages of our site. Your selections are added to your cart when you click ''add this product to cart''. At any time of your navigation on our site, you can validate your order by clicking on ''validate my order''.

1.2 Validation of the contract

When you click on ''confirm my order'', a confirmation message appears. It summarizes all the products and options selected.

You must check in this order form all the information transmitted, and in particular all the elements useful for delivery (delivery address, digicode, telephones, etc.)

If you do not have to modify the form, then you must read these conditions. If you accept them, you must tick the box “I have read the general conditions of sale and I accept them without reservation”.

To continue your order, you must click on ''pay my order''.

After payment on a secure server (see ''payment''), an acknowledgment of receipt is displayed. It confirms the registration of your order and informs you that an electronic confirmation message will be sent to you as soon as possible.

This confirmation only informs you of the receipt of said order and in no way represents acceptance of your order.

A purchase contract is created when you validate your order, so you must make the payment as soon as possible, if you wish to withdraw you must inform us before the 14 days of legal withdrawal period if you do not do so. you will have to pay us the sums due under penalty of being taken care of by our litigation department. Please note that in case of prepayment, delivery only takes place when the total sum has been credited to our bank account and the condition of acceptance only begins at this point.


The contractual language is French.

 

1.3 Technical means of identifying and correcting errors

You have the option at any time to identify and correct any errors made when entering your data. When you notice an error after the conclusion of the contract, you must contact us.

  1. Legal and contractual guarantees

2.1Legal guarantees

In accordance with the legal provisions in force relating to the conformity of the goods with the contract, in matters of hidden defects (available in appendix 1 of these conditions, click here), we will refund, repair or exchange any product apparently defective, damaged or damaged or not does not correspond to your order.

You must return them to us in the condition in which you received them with all the elements.

We will also reimburse you for all return costs upon presentation of receipts.

2.2 Liability

We do our best to satisfy you. We are responsible for the proper execution of these general conditions. Nevertheless, our responsibility cannot be engaged because of a fortuitous event, a case of force majeure, the unforeseeable and insurmountable fact of a third party to the contract or because of the non-compliance of the product with foreign legislation in the event of delivery to a country other than France.

  1. Delivery times, costs and methods

3.1 Terms of delivery

We will deliver the products to you at the address indicated in the order form.

Shipping your package

Packages are generally shipped within 1 day of receipt of payment. They are sent via La Poste, Chronopost, Colissimo, Happy Post or Mondial Relay. (The shipments do not always have tracking).

Shipping costs (flat rate) include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them.

Box sizes are appropriate and your items are properly protected.

Preparation time: 24 working hours.

Average delivery times are:

France: 48 to 72 working hours at home - 3 to 5 working days at a relay point - (non-contractual indicative times)

Europe: 3 to 10 working days. (indicative non-contractual deadlines)

 

  1. The price

Prices are displayed inclusive of VAT, non-negotiable.

5. Methods of payment and means of security

We collect your payment at the time of the order. However, you can cancel your order as long as it has not been handed over to our carrier for shipment. As soon as your order is delivered for dispatch, an electronic message informs you that it has been dispatched.

5.1 Means of payment

You have several means of payment to pay for your purchases on jesenslebonheur.fr

- either by credit card: CB, Visa, MasterCard:

Payment is made either on the secure banking servers of our partners (Paypal) or HIPAY. This implies that no banking information concerning you passes through our site.

 - either by Paypal.

With PayPal, your financial information is never communicated to jesenslebonheur.fr . Indeed, PayPal encrypts and protects your information. You can pay online by simply entering your email address and password.

With HIPAY your financial information is never communicated to jesenslebonheur.fr . Indeed, HIPAY encrypts and protects your information.

The delivered goods remain the property of jesenslebonheur.fr until full payment of the agreed amount. No pledging, transfer in the form of a deposit, processing or modification is authorized before the transfer of the rights of ownership unless expressly authorized by jesenslebonheur.fr .

6. Modalities for exercising the right of withdrawal

In accordance with the legal provisions, you have the possibility of exercising your right of withdrawal within 14 days of receipt of your order.

You must first request a return from customer service (serviceclient@jesenslebonheur.fr), who will send you the return address.

Return costs are the responsibility of the customer.

The products must be in their original packaging with all the elements without deterioration (unopened / unused).


 

7. The duration of the contract and validity of the price.

The products remain the entire property of jesenslebonheur.fr until full payment has been received.

Our price offers are only valid within the double limit of the period of validity of the offer concerned and available stocks.

Our offers of goods and prices are valid if they appear online on the site on the day of the order.

Article L. 121-18 of the Consumer Code provides that “The duration of the validity of the offer and its price” must be included in the contract offer.

8.Applicable legislation / Competent jurisdiction

These conditions are subject to French law.

In the event of a dispute on the merits or on the form, the French courts will have sole jurisdiction.

Article L. 111-2 of the Consumer Code provides that the general conditions of use must provide "if applicable, the applicable contractual clauses relating to the applicable legislation and the competent jurisdiction".

 

9.Personal Information

9.1 DATA STORAGE

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of meeting legal, accounting or reporting requirements.

In determining the appropriate retention period for personal data, we consider the amount, nature and confidentiality of the personal data, the potential risk of harm from the unauthorized use or disclosure of your personal data, the purposes for which we process this data and the possibility of achieving these purposes by other means, as well as the applicable legal requirements.

9.2 YOUR RIGHTS

You can notify us of any changes to your personal data, and in accordance with our obligations under applicable data protection laws, we will update or delete it accordingly.

EEA Residents: You may have the right to: request (a) access to the personal data we hold about you; (b) request that we rectify any inaccurate personal data we hold about you; (c) ask us to delete any personal data we hold about you; (d) restrict the processing of personal data we hold about you; (e) to object to the processing of the personal data we hold about you; and/or (f) receive any personal data we hold about you or request that such personal information be transferred to another company.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing any information you request.

To exercise your rights regarding your personal data, please contact serviceclient@jesenslebonheur.fr. We will process any request in accordance with any local law and our policies and procedures. If you are based in the EEA, you have the right to lodge a complaint about the way we process your personal data with the competent supervisory authority in your country.

9.3 How we use cookies and similar technologies

Lamaloli GmbH uses cookies and similar technologies, including web beacons, embedded scripts, and electronic tags (collectively, "cookies" unless otherwise specified) to provide users with an efficient site experience.

Cookies are small text files that are sent to your computer when you visit a website. They are widely used by website owners to operate their sites, for example to allow you to navigate between pages efficiently, to store your preferences and to generally improve your experience of a website.

A cookie file may contain information, such as a user ID, which the site uses to track the pages you have visited. But the only personal data a cookie can contain is that which you provide personally. A cookie cannot read data off your hard drive or read cookie files created by other sites. Some parts of our website use cookies to track users' browsing habits. We do this to determine how useful the information on our site is to our users and to see how effective our navigation structure is in helping users access that information. We do not link this information to data about individual users, nor do we share or sell it to third parties.

By using our website, you agree to our use of these cookies. If your browser settings are set to "Do Not Track", we will not use cookies and tracking technologies. See section 9.5 below for more details on how you can disable cookies.

Here are some additional things you should know about our use of cookies:

you may encounter cookies from third party service providers that we have enabled on our website to help us with various aspects of our website operation and services.

you may also encounter third-party cookies on certain pages of websites that we do not control and have not authorized. For example, if you visit a web page displayed as a link from our site, a cookie may be placed by that web page.

9.4 Cookies used on our website

We use cookies for a variety of reasons, including to provide you with the service you have requested, to enhance the performance of our website and analyze how it is used, and to improve your online experience, for example, by remembering your login status and your display preferences from previous use of our website. Our use of cookies falls into three categories.

Strictly Necessary Cookies: Required for the operation of our website. These include, for example, cookies that allow you to log into secure areas of our website, to move around the website and to use its features such as the shopping cart when making a purchase.

Performance cookies: also known as “analytical” cookies. These cookies allow us to recognize and count the number of visitors, and to see how they move around the websites when they use them. For example, they allow us to know which pages are most visited and if visitors receive error messages from web pages. All information collected by these cookies is aggregated and therefore anonymous.

Advertising and marketing cookies: these cookies are used to send you advertising and marketing content tailored to your needs and interests. They are also used to limit the number of broadcasts of the same advertisement and to assess the effectiveness of advertising campaigns. They are usually placed by advertising networks with the permission of the site operator. They remember that you have visited a site and this information is shared with other organizations such as advertisers.

We may change our use of cookies over time, but this will generally fall into the categories above. Please visit this page regularly to be informed of any changes.

9.5 Disabling cookies

You have the right to accept or refuse cookies. If you do not wish to receive cookies, you can modify your browser to notify you when cookies are being sent or refuse all cookies. You can also delete cookies already set. If you wish to restrict or block web browser cookies set on your device, you can do so through your browser settings; consult your browser's help menu for more details. Please note that if you choose to decline cookies, it may impair certain functionality of our website.

9.6 HOW YOUR PERSONAL DATA IS COLLECTED

We may process the personal data you provide to us as set out below.

Communications via our Website: we collect personal data when you provide it to us via our Website. This includes situations in which you contact us through the channels listed on the “Contact Us” page of our Website and similar situations where you choose to provide us with such information, including in the context of customer service.

Products or services you request: When you request a product or service from us, we collect your personal data in order to process your request and otherwise contact you following a purchase.

Automated technologies or interactions. When you interact with our Website, we may automatically collect Technical Data about your device, browsing actions and habits. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy to learn more.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources, for example technical, payment and delivery service providers.

The type of personal data we collect includes identity data (including name and title), contact data (including postal address, e-mail address and telephone numbers), data transaction data (details of products and services you have purchased from us) and profile data (including your interests, preferences, feedback and survey responses).

9.7 PURPOSES OF PROCESSING YOUR PERSONAL DATA

We process any personal data that you provide to us to enable us to perform the contract we are about to enter into or have entered into with you, to ensure compliance with local legal and regulatory requirements and for the purposes of our legitimate business interests, including for:

To enable us to fulfill our obligations arising from all contracts and to provide you with the information, products and services that you request from us;

To enable us to respond to an information or other request you make when you contact us via our Website, including customer service assistance;

Notify you about changes to our service;

Allow us to send you a notification or corrective action regarding one of our products or services, if necessary;

Better understand how you interact with our Website, including its features and options, and ensure that content is presented in the most effective manner; and

To provide you with information about other products and services we offer which are similar to those which you have already purchased, or inquired about which we think may be of interest to you.

10.Product Defect and Shipping Damage Notification Requirements


Obvious defects (if our own transport is used, even damage due to transport), inappropriate deliveries, and quantity deviations must be communicated to jesenslebonheur.fr in writing immediately, or at the latest within 2 days following the receipt of goods.

 

If this is not the case, the application of all warranty claims is excluded. The postmark is proof of compliance with this deadline.

11. Severability clause

If one of these T&Cs proves invalid and inapplicable, the other conditions of the T&Cs remain unchanged.