General conditions of sale – jesenslebonheur.fr

Last updated on 09/10/2023

Head office: JSB COSMETICS - 44 RUE GEORGES CLEMENCEAU 14130 PONT L’EVEQUE

SIRET: 903189017

Intra-Community VAT: FR06903189017

Email: serviceclient@jesenslebonheur.fr

We are a clearance store for branded makeup and cosmetics*,

*The products we offer are authentic.

(Unsold / Overproduction / Modification of packaging / Supermarket return / Slight aesthetic defect in the packaging not altering the product / etc…)

These conditions are aimed at a consumer who has full legal capacity. These conditions apply to all orders that you place on this site.

We do everything possible to satisfy you. On this site, we present to you all the essential characteristics of the goods. We will pay attention to the comments you send us.

The characteristics presented (photos, descriptions, etc.) come from information given by the manufacturers.

1 The different steps to follow for concluding the contract online

1.1 Order

On the Internet: https://jesenslebonheur.fr

You make your selection by browsing the pages of our site. Your selections are added to your cart when you click on 'add this product to cart'. At any time while browsing our site, you can validate your order by clicking on “validate my order”.

The amount of the shopping cart (excluding shipping costs) must be at least €20 EXCLUDING TAX or €24 including VAT in order to have access to the validation stage.

1.2 Validation of the contract

When you click on “validate my order”, a confirmation message appears. It summarizes all the products and options selected.

You must check all the information transmitted in this order form, and in particular all the elements useful for delivery (delivery address, digital code, telephone numbers, etc.)

If you do not need to modify the form, then you must read these conditions. If you accept them, you must check the box “I have read the general conditions of sale and I accept them without reservation”.

To continue your order, you must click on 'pay for my order'.

After payment on a secure server (see ''payment''), an acknowledgment of receipt is displayed. It confirms the registration of your order and informs you that an electronic confirmation message will be sent to you as soon as possible.

This confirmation only informs you of receipt of said order and does not in any way represent acceptance of your order.

A purchase contract is created when you validate your order, so you must make payment as soon as possible, if you wish to withdraw you must inform us before the 14 day legal withdrawal period if you do not do so you must pay us the amounts due otherwise you will be taken care of by our litigation department. Please note that in the case of prepayment, delivery only takes place when the full sum has been credited to our bank account and the condition of acceptance only begins at this point.

The contractual language is French.

1.3 Technical means of identifying and correcting errors

You have the right at any time to identify and correct any errors made when entering your data. When you notice an error after the conclusion of the contract, you must contact us.

Legal and contractual guarantees

2.1 Legal guarantees

In accordance with the legal provisions in force relating to the conformity of the good with the contract, in matters of hidden defects (available in appendix 1 of these conditions, click here), we will reimburse you, repair or exchange any apparently defective, damaged or damaged product or not corresponding to your order.

You must return them to us in the condition you received them with all the elements.

We will also reimburse you for the full return costs upon presentation of supporting documents.

2.2 Responsibility

We do everything possible to satisfy you. We are responsible for the proper execution of these general conditions. However, our liability cannot be incurred due to a fortuitous event, a case of force majeure, the unforeseeable and insurmountable act of a third party to the contract or due to the non-compliance of the product with foreign legislation in the event of delivery to a country other than France.

Delivery times, costs and terms

3.1 Delivery terms

We will deliver the products to you at the address indicated in the order form.

Shipping your package

Legal and contractual guarantees

2.1 Legal guarantees

You must return them to us in the condition you received them with all the elements.

We will also reimburse you for the full return costs upon presentation of supporting documents.

2.2 Responsibility

Delivery times, costs and terms

3.1 Delivery terms

We will deliver the products to you at the address indicated in the order form.

3.2 Shipping your package

Packages are generally shipped within 1 to 5 days after receipt of payment ( this time may be extended in the event of high activity ). They are shipped via La Poste, Chronopost, DPD, Colissimo, UPS or Mondial Relay. (Sends do not always have tracking).

Shipping costs (flat rate) include preparation and packaging costs as well as postage. Preparation costs are fixed, while transport costs vary depending on the total weight of the package. We recommend consolidating all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each order.

The box dimensions are appropriate and your items are properly protected.

Preparation time : 1 to 5 working days, this time may be extended in the event of high activity.

Average transport time :

France: 48 hours to 72 hours working at home - 1 to 5 working days at a relay point - (non-contractual indicative deadlines)

Europe: 3 to 10 working days. (non-contractual indicative deadlines)

DELIVERY TIME = Preparation time + Transport time

Concerning delivery to a relay point chosen at the time of purchase or provision at a relay point in the event of absence during delivery:

For any package that has not been collected by the customer at a relay point even though the customer has previously been informed of its availability by the carrier at the said relay point:

If the customer has informed us that he wishes to exercise his right of withdrawal before returning the package:

The total amount of the order will be refunded upon return of the package.

If the customer has not informed us that he wishes to exercise his right of withdrawal before returning the package:

These two solutions will be proposed:

1: The customer wishes a refund, in this case the refund of the order including shipping costs will be made less a fixed penalty of €10.

2: The customer wishes a new shipment, in this case a contribution to the shipping costs of €5 will be requested.

A return of a package following a delay in processing does not mean by default that the customer wishes to exercise their right of withdrawal; the right of withdrawal must have been notified to customer service.

The price

Prices are displayed including tax, non-negotiable.

5. Payment terms and security means

We collect your payment at the time of ordering. However, you can cancel your order as long as it is not handed over to our carrier for shipping. As soon as your order is delivered for shipment, an electronic message will inform you that it has been shipped.

5.1 Payment methods

You have several payment methods to pay for your purchases on jesenslebonheur.fr

- either by bank cards: CB, Visa, MasterCard:

Payment is made either on the secure banking servers of our partners (Paypal) or HIPAY. This implies that no banking information concerning you passes through our site.

- or by Paypal.

With PayPal your financial information is never communicated to jesenslebonheur.fr . Indeed, PayPal encrypts and protects your information. You can pay online by simply providing your email address and password.

With HIPAY your financial information is never communicated to jesenslebonheur.fr . Indeed, HIPAY encrypts and protects your information.

The delivered goods remain the property of jesenslebonheur.fr until full payment of the agreed amount. No pledging, transfer in the form of security, processing or modification is authorized before the transfer of property rights unless expressly authorized by jesenslebonheur.fr .

6. Conditions for exercising the right of withdrawal

6.1 Deadline for exercising the legal right of withdrawal

In accordance with article L. 121-21 of the French Consumer Code, the Buyer has a period of 14 (fourteen) days from the day of receipt of the package or the conclusion of the order if the customer does not has not collected his package at a relay point to exercise his legal right of withdrawal without having to justify his decision.

6.2 Conditions for exercising the legal right of withdrawal

The Buyer must contact Jesenslebonheur.fr Customer Service within 14 (fourteen) days following receipt of the Order or the conclusion of the order if the customer has not collected their package from a relay point. In this case, the Buyer may in particular use the model withdrawal form ( Download the standard form ) (Appendix 1) and send it by email to the following address (serviceclient@jesenslebonheur.fr), or by post to this address Jesenslebonheur.fr 44 rue Georges Clémenceau 14130 Pont L’Evêque,

The Buyer undertakes, in accordance with article L.121-21-3 of the Consumer Code, to return the products concerned within a maximum period of 14 (fourteen) days from approval of the return of the service. customer. If the products are received after this 14-day period, no refund can be made.

6.3 Products excluded from the legal right of withdrawal

In accordance with article L.121-21-8 of the French Consumer Code, the right of withdrawal cannot be exercised for cosmetic items which have been opened / used / tested by the Buyer for hygiene reasons,

6.4 Parcel return

The return must be made via a tracked shipping method,

Return to Relay Point is not authorized,

Return costs will be the responsibility of the Buyer except in the event of lack of conformity of the products delivered,

Returned items must be sufficiently protected accompanied by the return slip ( Download the standard return slip ) (Appendix 2),

The return address is:

Jesenslebonheur.fr

44 rue Georges Clémenceau

14130 Pont L’Evêque

France

When exercising his right of withdrawal, the buyer is entitled to request a total or partial refund of his order, shipping costs being included only if the refund concerns the entire order.

6.5 Reimbursement

Jesenslebonheur.fr will reimburse the returned items if they are consistent with the payment method used during the purchase within 7 days after receipt of the returned package,

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Appendix 1: Return form

For the attention of Jesenslebonheur.fr 44 rue Georges Clémenceau 14130 Pont L’Evêque France

Dear

I hereby notify you of my withdrawal from the contract relating to the sale of the product(s) below:

Ordered on:……………………

Received on:……………………

Order number :………………………………

Client name :……………………

Customer address:……………………

Item(s) (Name / reference / quantity)

1:...

2:...

Date : ……………………………

Client's signature :

It is stipulated that:

The costs of returning products are the responsibility of the consumer. And;

The following products cannot be subject to withdrawal:

-products that have been opened / used / tested or damaged by the customer;

-------------------------------------------------- ---------------

Appendix 2: Return slip

Order number:……………………

Client name :……………………

Date :…………………

RECIPIENT:

Jesenselebonheur.fr

44 rue Georges Clémenceau

14130 Pont L’Evêque

France

Item(s) / Reference Quantity Reason for return

Client's signature :

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7.The duration of the contract and validity of the price.

The products remain the entire property of jesenslebonheur.fr until full payment of the price.

Our price offers are only valid within the double limit of the validity period of the offer concerned and available stocks.

Our offers of goods and prices are valid if they appear online on the site on the day of the order

Article L. 121-18 of the Consumer Code provides that ''The duration of the validity of the offer and its price'' must appear in the contract offer.

8.Applicable legislation/competent jurisdiction

These conditions are subject to French law.

In the event of a dispute on substance or form, the French courts will have sole jurisdiction.

Article L. 111-2 of the Consumer Code provides that the general conditions of use must provide ''where applicable, the applicable contractual clauses relating to the applicable legislation and the competent jurisdiction''

9.Personal Information

9.1 DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and confidentiality of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process these data and whether we can achieve these purposes through other means, as well as the applicable legal requirements.

9.2 YOUR RIGHTS

You can inform us of any changes to your personal data, and consistent with our obligations under applicable data protection laws, we will update or delete it accordingly.

EEA Residents: You may have the right to: request (a) access to the personal data we hold about you; (b) ask us to rectify any inaccurate personal data we hold about you; (c) ask us to delete any personal data we hold about you; (d) restrict the processing of personal data we hold about you; (e) to object to the processing of personal data that we hold about you; and/or (f) to receive any personal data we hold about you or request that such personal information be transmitted to another company.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing information to you that you request.

To exercise your rights regarding your personal data, please contact serviceclient@jesenslebonheur.fr. We will process any request in accordance with any local laws and our policies and procedures. If you are based in the EEA, you have the right to lodge a complaint about how we process your personal data with the competent supervisory authority in your country.

9.3 How we use cookies and similar technologies

Jesenslebonheur.fr uses cookies and similar technologies, including web beacons, embedded scripts and electronic tags (collectively “cookies” unless otherwise noted) to provide users with an efficient site experience.

Cookies are small text files that are sent to your computer when you visit a website. They are widely used by website owners to make their sites work, for example to allow you to navigate between pages efficiently, store your preferences and generally improve your experience of a website.

A cookie file may contain information, such as a user ID, that the site uses to track the pages you have visited. But the only personal data a cookie can contain is that which you personally provide. A cookie cannot read data from your hard drive or cookie files created by other sites. Some parts of our website use cookies to track users' browsing habits. We do this to determine how useful the information on our site is to our users and to see how effective our navigation structure is in helping users access this information. We do not link this information to data about individual users, nor do we share it or sell it to third parties.

By using our website, you agree to our use of these cookies. If your browser settings are set to "Do Not Track", we will not use cookies and tracking technologies. See section 9.5 below for more details on how you can disable cookies.

Here are some additional things you should know about our use of cookies:

you may encounter cookies from third party service providers that we have authorized on our website to assist us with various aspects of our website operation and services.

you may also encounter third-party cookies on certain pages of the websites that we do not control and have not authorized. For example, if you visit a web page displayed as a link from our site, a cookie may be set by that web page.

9.4 Cookies used on our website

We use cookies for a variety of reasons, including to provide you with the service you have requested, to enhance the performance of our website and analyze how it is used, and to improve your online experience, for example, by remembering your connection status and your viewing preferences from previous use of our website. Our use of cookies is divided into three categories.

Strictly necessary cookies: required for the operation of our website. These include, for example, cookies that allow you to log into secure areas of our website, to move around the website and use its features such as the shopping cart when making a purchase.

Performance cookies: also known as “analytical” cookies. These cookies allow us to recognize and count the number of visitors, and to see how they move around the websites when using them. For example, they allow us to know which pages are most visited and whether visitors receive error messages from web pages. All information collected by these cookies is aggregated and, therefore, anonymous.

Advertising and marketing cookies: these cookies are used to send you advertising and marketing content tailored to your needs and interests. They are also used to limit the number of broadcasts of the same advertisement and make it possible to evaluate the effectiveness of advertising campaigns. They are usually placed by advertising networks with the permission of the site operator. They remember that you have visited a site and this information is shared with other organizations such as advertisers.

We may change our use of cookies over time, but generally this will fall into the categories above. Please visit this page regularly to be informed of any changes.

9.5 Deactivation of cookies

You have the right to accept or refuse cookies. If you do not wish to receive cookies, you can modify your browser so that it notifies you when cookies are being sent or refuse all cookies. You can also delete cookies already set. If you wish to restrict or block web browser cookies set on your device, you can do so through your browser settings; see your browser's help menu for details. Please note that if you choose to refuse cookies, this may hinder certain functionality of our website.

9.6 HOW YOUR PERSONAL DATA IS COLLECTED

We may process the personal data you provide to us as described below.

Communications via our Website: we collect personal data when you communicate it to us via our Website. This includes situations where you contact us through the channels listed on the “Contact Us” page of our Website and similar situations where you choose to provide this information to us, including in the context of customer service.

Products or services you request: when you request a product or service from us, we collect your personal data in order to process your request and otherwise contact you following a purchase.

Automated technologies or interactions. When you interact with our Website, we may automatically collect technical data about your device, browsing actions and habits. We collect this personal data using cookies, server logs and other similar technologies. Please see our Cookie Policy to find out more.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources, for example technical, payment and delivery service providers.

The type of personal data we collect includes identity data (including name and title), contact details (including postal address, email address and telephone numbers), data transaction information (details of the products and services you have purchased from us) and profile data (including your interests, preferences, comments and survey responses).

9.7 PURPOSES OF PROCESSING YOUR PERSONAL DATA

We process any personal data that you provide to us to enable us to perform the contract we are about to enter into or have entered into with you, to ensure compliance with local legal and regulatory requirements and for the purposes of our legitimate business interests, including for:

To enable us to fulfill our obligations arising from any contracts and to provide you with the information, products and services that you request from us;

Allow us to respond to an information or other request that you make when you contact us via our Website, including customer service assistance;

Inform you of changes to our service;

Allow us to send you a notification or corrective action regarding any of our products or services, if necessary;

Better understand how you interact with our Website, including its features and options, and ensure that content is presented in the most effective manner; And

Provide you with information about other products and services we offer that are similar to those you have already purchased or inquired about that we think may be of interest to you.

10. Notification Requirements for Product Defects and Transportation Damage

Obvious defects (if our own transport is used, even transport damage), inappropriate deliveries, and quantity deviations must be communicated to jesenslebonheur.fr in writing immediately, or at the latest within 2 days following delivery. receipt of goods.

Otherwise, the application of all warranty claims is excluded. The postmark is proof of compliance with this deadline.

11. Mediator

In what cases should you call on the Mediator?

Any consumer who has been unable to resolve a problem with a private sales company, member of the Fevad, can contact, free of charge, the service of the Fevad e-commerce Mediator under the conditions provided for by the Mediation Charter of the Fevad. e-commerce with a view to seeking an amicable solution to their consumer dispute.

When to contact the Mediator?

Referral to the Mediator is possible when prior written steps have been taken by the consumer with the company, a member of Fevad.

To be admissible for mediation, the dispute must concern an order actually concluded remotely between an individual and a professional and have been delivered in France. Any request for mediation must be drawn up in French, which is the language applicable throughout the different stages of mediation.

Mediation is an amicable dispute resolution process. Also, if the consumer has taken legal action, this is then a legal process. The request for mediation cannot therefore be admissible if the consumer takes legal action. The same will apply if the dispute has previously been examined or is currently being examined by another mediator.

How to contact the Mediator?

On the mediation website, via the online form

By mail :

FEVAD e-commerce mediator service

60 rue la Boétie

75008 PARIS

Contact him

http://www.mediateurfevad.fr/index.php/contact/

mediateurduecommerce@fevad.com

12. Severability clause

If one of these T&Cs proves to be invalid or inapplicable, the other conditions of the T&Cs remain unchanged.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.